Telegram bots
Telegram bots for requests and bookings
Let people send a request, choose a service or make a booking inside Telegram We start with the conversation and what should happen after each answer
A bot is useful when the same questions and steps keep coming up The first version can handle one clear task, with room for more once the flow is working
A few ways this can work
Collect a request
Ask the questions your team needs, check the answers and pass the request to the person handling it
Arrange a booking
Collect a preferred service and time, then define how the booking is confirmed and changed
Answer common questions
Put regular questions and useful actions in a menu, with a clear way to reach a person when needed
What we can include
- Conversation flow and menu structure
- Questions, choices and answer checks
- A practical way to manage requests
- Reminders or links to other systems when included in the scope
What changes the quote
- The number of user actions and conversation paths
- How your team handles the request afterwards
- Connections to a website, CRM or another service
- Hosting, maintenance and changes after launch
What to send
Describe one task you want the bot to handle Include a sample request, the questions you ask today and where the answers should go There is no need to arrive with a finished technical specification
Before we start
Can it replace all customer conversations?
A bot is better used for clear, repeated tasks We should leave a route to a person for cases that need judgement or a longer discussion
Can the bot work with my website or CRM?
We can review the systems and their available connections before agreeing an integration It depends on what those services allow
What happens after launch?
We agree where it runs, who manages it and what support is included Hosting and ongoing changes should be part of that discussion
Tell me what you need
The brief asks about your project, timing and budget so we can discuss a useful first version